Shipping & Exchange Policy

At Cannacraft, we aim to provide a seamless shopping experience by ensuring that our products reach you in perfect condition. We take pride in adhering to high-quality standards and handling each order with care. Please read our Return and Exchange Policy carefully before making any purchase to understand our processes.

1. General Policy

  • We do not offer returns or exchanges on products delivered in perfect condition as per your order. We advise you to review your order confirmation thoroughly before finalizing your purchase.
  • In instances where a product has been delivered incorrectly or with a genuine quality or manufacturing defect, we are happy to facilitate an exchange or If approved, We will credit a refund to your original payment method within 7-10 business days.

2. Exchange Process

  • To initiate an exchange, please contact our customer service team within 48 hours of receiving your product.
  • Once we receive your request, our team will investigate and respond within 72 hours.
  • Defective or Damaged Product: If the product delivered does not match your order confirmation.

3. Shipping and Handling of Returns

  • We will deliver your order within 7 business days.
  • We operate a 7-day return policy; this means you have 7 days to request a return after receiving the item.
  • Please ensure the product is securely packaged to prevent damage during return transit.

4. Important Notes

Cancellation Policy: Once an order is placed, cancellations are not permitted.

5. Items Not Eligible for Exchange

The following items cannot be returned or exchanged:

  • Products that have been used, opened, or tampered with.
  • Products returned beyond the stipulated 48-hour window.

6. Refund Clause

If approved, we will credit a refund to your original payment method within 7-10 business days.

7. Quality Assurance

Every product returned to us undergoes a thorough quality check. Cannacraft reserves the right to refuse any return or exchange if the product fails to meet our quality standards.

8. Contact Us

If you have any concerns or questions about this policy, please reach out to our customer service team via email at info@thecannacraft.com.