1. Introduction

The website www.thecannacraft.com (hereinafter referred to as the “Website”) is owned, operated, and maintained by Greencraft Bioscience LLP (hereinafter referred to as the “Company,” “We,” “Us,” or “Our”). By accessing, browsing, or transacting on the Website or using any of the Services offered, You (“User” or “You”) agree to the terms of this Privacy Policy and any applicable rules, guidelines, or policies that may be incorporated by reference.

This Privacy Policy governs the collection, use, sharing, storage, and protection of your personal information while using the Website. The Company reserves the right to modify this Privacy Policy at any time, and continued use of the Website constitutes your acceptance of the revised terms.

2. Scope of Services

The Website provides a platform for:

• The purchase of Ayurvedic, cosmetic, food, and medicinal cannabis products.
• Online medical consultations by independent practitioners.
• Advertisements and promotions from third-party sponsors.

3. Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII):

This includes but is not limited to:

• Name, email address, phone number, age, gender, address, and payment details.
• We operate a 7-day return policy; this means you have 7 days to request a return after receiving the item.

Non-Identifiable Information (Non-PII):

• Browser type, IP address, and interaction details with the Website.
• Aggregated data for analytics and improvements.

Cookies and Tracking Technologies:

Cookies and similar technologies may be used to enhance your experience on the Website. You can disable cookies in your browser settings, but certain functionalities may be affected.

4. Use of Information

Your information may be used for:

• Processing transactions, verifying prescriptions, and fulfilling orders.
• Improving and personalizing the user experience.
• Communicating updates, promotions, and regulatory changes.
• Conducting analytics for operational enhancements.
• Complying with legal and regulatory obligations.

We ensure that your data is treated with strict confidentiality and stored securely.

5. Sharing of Information

We may share your information under specific circumstances, including:

• Service Providers: For order fulfillment, payment processing, and customer support.
• Legal Obligations: To comply with legal or regulatory requirements.
• Corporate Transactions: In the event of a merger, acquisition, or asset transfer.
• Third Parties: Only with explicit consent or as required for operational purposes.

The Company disclaims liability for any misuse of data by third-party service providers, which remains beyond its reasonable control.

6. Security Measures

We implement robust physical, technical, and organizational safeguards to protect your information. However, no system can guarantee absolute security. Users are advised to notify the Company immediately of any suspected data breach or misuse.

7. User Responsibilities

• Users must provide accurate and truthful information when transacting or interacting on the Website.
• Misuse of the Website, including uploading unlawful or harmful content, is prohibited.
• Users are responsible for maintaining the confidentiality of their account credentials.

8. Disclaimer of Liability

The Company shall not be liable for:

• Any loss or harm arising from reliance on Website content or user-generated information.
• Product misuse, side effects, or allergic reactions. Users are encouraged to seek professional medical advice before use.
• Delays or disruptions caused by events beyond the Company’s control, including technical failures, cyber-attacks, or natural disasters.

9. Indemnification

Users agree to indemnify and hold harmless the Company, its affiliates, officers, and employees against any claims, losses, damages, or legal expenses arising from:

• Violation of these terms.
• Misuse of the Website.
• Breach of user representations or warranties.

10. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by the laws of India. Any disputes arising from its interpretation or application shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Surat, Gujarat. Courts in Surat shall have exclusive jurisdiction over all matters.

11. Force Majeure

The Company shall not be held liable for non-performance caused by events beyond its control, including but not limited to natural disasters, pandemics, cyber incidents, or government restrictions.

12. Severability

If any provision of this Privacy Policy is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Amendments

The Company reserves the right to update or revise this Privacy Policy at its discretion. Users are advised to periodically review the Privacy Policy to stay informed of any changes.

14. Contact Information

For any queries regarding this Privacy Policy, please contact us at :

15. Data Deletion Requests

If you wish to request the deletion of your personal data from our systems, you may do so by contacting us at. Please ensure your request includes sufficient information to verify your identity and locate your records. We will process your request in accordance with applicable data protection laws.